Workshops, Coaching & Training
Equip yourself and your team with the tool, skills and mindset to grow your business
Service Description
Bespoke, tailer-made workshops to help you and your teams improve customer experience, operations and sales. Focus areas include (but not limited to): The art of making people feel welcome - Introduction to Hostmanship - Focus: Customer Experience and Sales - Description: Discover how micro-moments across the customer lifecycle shape perceptions and drive sales. - Outcome: Employees craft meaningful interactions that delight customers and drive repeat business. Cut the Cr*p - Focus: Operational Effectiveness - Description: Identify bottlenecks, eliminate waste, use process mapping on resource heavy processes and consider how AI and Automation Tools can boost productivity (without heavy technology investment). - Outcome: You will develop actionable plans to improve effectiveness, cut costs, speed up delivery and ultimately improve responsiveness. Seamless Selling - Turning Process into profit - Focus: Sales process optimisation - Description: Explore how to better structure your sales process, aligned with data, to improve conversion and consistency. - Outcome: Your team will learn to master tools and techniques to close more deals and build stronger relationships.
Cancellation Policy
It's not an issue if you need to cancel or reschedule the session, please give as much notice as possible (ideally 24 hours) and we will accommodate you as best we can. The £10 deposit will be refunded after the session, however if you do not attend the session without letting us know we will retain the deposit until we have been able to successfully re-arrange.
Contact Details
07749 968781
adam@adlas.co.uk
Alburgh, Harleston, Norfolk, UK